Hiring my Community Manager
I recently went through a process to hire a community manager for my flagship program the e-Course Launch Formula.
If you need to hire for a similar role you can check out my position description here but remember everyone’s business is different and your position description should reflect your individual needs.
I know I want a community manager but how the hell do I go about it?
When I realised I needed to hire for this role I had no idea where to start and when I consulted Mr Google to be honest there wasn’t much good, relevant information to be found.
So now that I’ve been through the process and hired & on-boarded an amazing community manager I wanted to introduce you to her and share my top tips to make it a smooth transition.
Check out my top tips for hiring and on-boarding a Community Manager
So I’d love you to click play and come and meet Urszula and get some great tips so that you can continue to grow your e-Course business and be the CEO rather than being chained to your Facebook Group feed.
- Decide what type of Community Manager you want – an administrative role or someone bringing added value & expertise
- Give your Community advance notice that you are hiring especially if you have been running your community for a long time
- Have your Community Manager observe the forum before they accept the role and for a little while afterwards
- Establish Credibility – demonstrate the key skills & experience they bring to your community
- Show your community that they will be getting more not less and really find the key value adds and communicate them such as consistent support year round
- Establish a connection with your Community Manager by getting them to run a specialised training for your e-Course community
- Demonstrate your Community Manager’s strengths
- Use a system like Trello for e-Course admin, knowledge management and other Community Management tasks so that if they leave you are not starting from scratch again. But remember these systems are only good if you both use them and they become part of your daily work routine.
- Establish your Community Manager as the leader not a participant but be available to answer their questions behind the scenes as they come up.
- Let go & allow them to take a leadership role while you focus on growing your e-Course business
Step out of the limelight & allow someone else to shine (this may have been advice from my coach!)
Did this help?
I hope this video was useful to you and that you will take the leap and hire a community manager.
Deep down I didn’t think there was anyone who fit the bill and yet I managed to find Ursh and then her replacement 18 months later. So you never know who is waiting to work with you!
I’d also like to thank a few people who made this hiring process so much easier:
– Natalie MacNeil my fearless coach who has demonstrated an exceptionally good relationship with her Community Manager Kelly Azevedo. As a team they provide exceptional service to their Conquer Club members and Natalie’s insights into hiring & on-boarding a Community Manager were invaluable.
– Fiona Trewhitt who saw I was in need of a little recruiting help and made the recruiting process as simple for me as possible and was always there (even on her holidays!) to lend an ear to talk through the process. I honestly don’t think this would have happened without her.
– Oh and my hubby for understanding that I need to grow my team!
Thanks to my gorgeous friend Emma Hannan at Lifes Light Photography for these beautiful photos and recording this video blog.